Frequently Asked Questions

1. What is Shell Club?

Shell Club is a Shell loyalty program in Kenya designed to reward all Shell customers for every visit.

2. WHAT ARE THE BENEFITS OF THE SHELL CLUB LOYALTY?

As a member of Shell Club, you can earn loyalty points whenever you spend on Shell fuels, Shell lubricants, Afrigas cooking gas, or at our Shell Select shop at service stations. Your points can then be redeemed for exciting rewards from our various redemption partners, countrywide.

3. WHO CAN JOIN SHELL CLUB LOYALTY

Shell Club is open to all our customers. They are categorized as follows:

  1. Private drivers
  2. Taxi drivers
  3. Motor bike riders
  4. Matatu crews & Pick-ups
  5. Lorry & bus drivers

4. Who is eligible to join Shell Club?

This program is open to all Shell customers within Kenya who are 18 years and above.

5. WHAT AND HOW DO I REGISTER FOR SHELL CLUB LOYALTY?

You will just need your phone with an active Safaricom number to register using the below 2 options:

5.1 OPTION 1: USSD

  1. Dial *523#
  2. Select number 11 (Enroll)
  3. Enter your first name
  4. Enter your last name
  5. Enter date of birth (DD-MM-YY)
  6. Select gender
  7. Select member type
  8. Enter your city
  9. Confirm by accepting Shell loyalty T&C. www.loyalty.shell.co.ke/gtc
    • Once processed, you will receive an SMS notification welcoming you to Shell Club and awarding you 150 points.
    • Registration is now complete. Dial *523# and Welcome to Shell Club where every visit counts.

5.2 OPTION 2: Shell Club Mini App

  1. Download MPESA App on Google Play store and Apple store
  2. Tap on Shell Club Mini App on the MPESA App
  3. Input your phone number
  4. Fill in the one step registration details-First name, Last name, Date of birth, Gender, Member type and accept the Shell loyalty T&C. www.loyalty.shell.co.ke/gtc
  5. You shall be awarded 150 points for full registration
  6. Log in to access your points and so much more from Shell

6. I FUEL AND PAY USING CASH, SHELL FUEL CARD AND CREDIT CARD.DO I PARTICIPATE IN THE SHELL CLUB LOYALTY PROGRAM?

You can register to become a Shell Club loyalty member following steps detailed in Point 5.

However, at this time earning of points will be limited to transactions paid via M-PESA only. Earning of Shell Club points through other forms of payment (Shell Card, Credit card)shall be enabled at a later stage

7. HOW DO I EARN POINTS?

You earn points whenever you spend at a Shell station and make payments via Mpesa on Shell fuels, Shell lubricants, Afrigas cooking gas, or at our Shell Select shop.


Bonus Type POINTS
Welcome Bonus 150 points
Basic earn all Shell products 100 KES = 1 points

8. CAN I STILL USE MY SHELL CLUB CARD TO EARN POINTS?

No, you cannot use your Shell Club card to earn points as the Shell club card is no longer valid for use.

9. HOW DO I CHECK MY POINTS BALANCE?

You can check your point balance using below options :

9.1. USSD

  1. To check your points, dial *523#
  2. Select number 1 (Check Point Balance)
  3. You will receive an SMS notification advising on your Shell Club points balance.

9.2. SHELL CLUB MINI APP

  1. Log in to the Shell Club Mini App on the MPESA App.
  2. Tap on Transactions to view your point balance at the top right.

10. HOW DO I REDEEM POINTS?

The more points you earn, the closer you are to your rewards.
You can redeem points through:
  1. Payment with Shell Club points for our Shell products at the station i.e. Fuel, Lubricants, Cooking gas or Shopping items from the Shell shops
  2. Payment with Shell Club points at selected vendor partners. Check out for signages indicating Shell Club points accepted here or visit https://loyalty.shell.co.ke.
  3. Redemption for airtime
  4. Redemption for exclusive offers

10.1 USSD

  1. To redeem your points, dial *523#
  2. Select number 2 (Redeem with Shell Club points),3(Redeem Airtime),4(Redeem for Exclusive offers)
  3. Select redemption option
  4. Enter amount to purchase
  5. Confirm purchase
  6. You will receive an SMS notification confirming you redemption.

10.2 SHELL CLUB MINI APP

  1. Log in to the Shell Club Mini App on the MPESA App.
  2. Tap on Redeem with Points OR Redeem offers
  3. Select the redemption option.

You will receive an SMS notification confirming your redemption

11. CAN I USE MY SHELL CLUB POINTS TO MAKE PAYMENT?

Yes, you can redeem using your Shell Club points earned so long as the merchant has an MPESA till number that accepts the points-Check out for signages indicating that Shell Club points are accepted or visit https://loyalty.shell.co.ke.

11.1 USSD

  1. To pay using your points, dial *523#
  2. Select number 2 (Redeem with Shell Club points)
  3. Select option to pay (Buy Goods)
  4. Enter Till Number
  5. Enter amount
  6. Confirm payment value with Shell Club points to merchant

11.2 SHELL CLUB MINI APP

  1. Log in to the Shell Club Mini App on the MPESA App
  2. Tap on Redeem with points and input the till number and amount
  3. Click on Pay with Points

12. ARE THERE OTHER BONUS SHELL CLUB POINTS?

Shell Club will periodically run special campaigns for Shell Club members, whereby you will be able to earn bonus points. We will communicate the details of any special campaign, through direct SMS system to customers and the website ( www.shell.co.ke/loyalty ) or the Shell Africa App. You can also call the Shell Club Customer Care center, to keep abreast on these promotions.

13. WHAT ARE THE REWARDS OR GIFTS?

Shell Club Redemption options include the following categories:
  1. Payment with Shell Club points
  2. Airtime
  3. Exclusive special offers-Food vouchers, Travel and accommodation coupons, Experiential tickets such us movie tickets etc

The rewards will be regularly updated on the Shell Club website, Shell Africa App and Shell Club Mini App. You can also call the Call Center for an update on the same.

14. CAN I REDEEM SEVERAL GIFTS WITH MY SHELL CLUB POINTS?

Yes, you can redeem several gifts with your points. All you have to do is accumulate enough points for the gifts that you want to redeem then visit the vendor and redeem with Shell Club points.

15. WHAT IS THE DIFFERENCE BETWEEN SHELL CLUB LOYALTY AND SHELL FUEL CARD?

15.1 Shell Club is a loyalty program designed to reward all Shell customers for every visit. As a member of Shell Club, you can earn loyalty points whenever you spend on Shell fuels, Shell lubricants, Afrigas cooking gas or at convenience shops at select Shell service stations. Your points can then be redeemed for rewards at our various redemption partners, countrywide.

15.2 Shell fuel card is a convenient, secure and efficient way to manage your fuel consumption. It removes the need for drivers to handle cash when they purchase fuel.

16. CAN ONE TRANSFER THE POINTS TO ANOTHER AS IS THE CASE WITH SAFARICOM BONGA POINTS?

To transfer points, member shall have a minimum of 500 points. The member can transfer their points to only registered members as many times as they wish, but they cannot transfer all the points.

17. HOW LONG WILL MY SHELL CLUB POINTS REMAIN VALID?

Your Shell Club points will remain valid for a period of 12 months from earning. Non-redemption of the points after expiration of this period, will result in point expiration meaning the points will reset to zero.

18. WHAT DOES SHELL DO WITH MY PERSONAL DATA?

Shell Club members personal data/information remains strictly confidential. The data provided by the customer can be checked and modified at any time from Shell Mini App, the Shell Africa app or by calling the customer care center. For further details on the safety of your personal data, please check the Shell Club Privacy Policy.

19. HOW CAN I IDENTIFY A PARTICIPATING SHELL CLUB STATION?

All Shell service stations and Shell Select shops countrywide are participating in Shell Club for earning of points on purchase and redemption of points. Shell Club points shall also be allowed for redemption in selected vendors.

20. HOW DO I OPT OUT OF SHELL LOYALTY CLUB?

You can opt out of Shell Club using the USSD *523#, Shell Club Mini App & Shell Club Website. When you opt out, all your personal data and transaction history will be lost. You will have to opt back in and register a fresh as a new member.

20.1 USSD

  1. Dial *523#
  2. Select 98 MORE, Others, Opt out.
  3. Confirm you want to exit Shell loyalty club.
  4. You will receive confirmation of successfully opting out.

20.2 SHELL CLUB MINI APP

  1. Log in to the Shell Club Mini App on the MPESA App.
  2. Tap on Settings and select Opt out.
  3. Accept the terms and conditions for Opt out.

21. HOW DO I GET HELP?

For any queries, contact Shell Club customer services team, by emailing [shellclubkenya@vivoenergy.com] or by calling +254 709 785 800, or information sought from the website https://loyalty.shell.co.ke.